Refund policy

Returns & Refunds

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or request a refund, please contact our customer support team at support@getcircleform.com. 

If your return is accepted, we’ll provide you with return instructions, including information on how and where to send your package. Items sent back to us without first contacting customer support and requesting a return will not be accepted.

For any questions regarding returns or refunds, please contact us at support@getcircleform.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately at support@getcircleform.com. If the item is defective, damaged, or if you receive the wrong item. Our customer support team will evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact our customer support team at support@getcircleform.com if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time to process and post the refund to your account.

If you have not received your refund or have any questions regarding the status of your refund, please contact our customer support team at support@getcircleform.com.

All return and refund requests must be submitted within 30 days of receiving your order.